Draft. Have a lawyer review this before the page goes live. The guarantee rules below are proposed defaults. Change any you wouldn't honor exactly as written.
These terms cover this website, our free audit, and the prices and guarantees shown on it. When you sign up for a paid plan, your written service agreement also applies. If the two ever disagree, the service agreement wins.
When you request the audit, you ask us to act like one of your customers. You agree that we may call your business line up to three times during business hours, send a quote request through your website, Google listing or other public contact channel, and review your public Google listing and reviews. We send you what we found. The audit is free and you're under no obligation to buy anything.
Here's exactly what each guarantee on the page means, and how to claim it.
Every call forwarded to us is answered by our system, or the caller gets a text back, within 60 seconds. If that doesn't happen for a real customer call, you get a credit for that month's plan fee.
This doesn't cover calls that never reach us: calls that weren't forwarded, outages at your phone carrier or ours, or times your forwarding was switched off. It also doesn't cover spam or robocalls. To claim, tell us the date and time of the call within 30 days.
The 48 hours start once we have your 30-minute onboarding call done and access to set up call forwarding. If your phone answering isn't live within 48 hours after that, we refund your setup fee. This covers phone answering only. Text messages, including missed-call texts, reminders and review requests, can't start until the phone carriers approve your texting registration, which can take one to three weeks and isn't in our control.
Ask within 30 days of your start date and we refund your setup fee and your first month's plan fee. Ad budget already spent with Google or Facebook isn't included, for the reason above.
From June 1 to November 30, guarantee 1 applies around the clock, including nights, weekends and during named storms, on the same terms.
What we don't guarantee: a number of jobs, a closing rate, or revenue. We answer, follow up and remind. Whether a job closes depends on your price, your schedule and your crew, and we don't control those.
Your domain is registered in your name. You own your website content, your Google Business Profile, your ad accounts, your phone numbers where they can be transferred, and your customer records. If you leave, we help you take all of it with you.
We work with one tree company per service area. Your service area is written into your service agreement. If an area is already taken, we tell you before you sign.
Program: Flare Global Technologies audit and customer messages. After you request an audit or contact us, we text you about your request and our services.
See our Privacy Policy for how we handle your number.
We provide this website and the free audit as they are. To the extent the law allows, our total responsibility to you for anything arising from this site or the free audit is limited to $100. Liability for paid services is set in your service agreement.
These terms are governed by Florida law. Any dispute goes to the courts in Orange County, Florida.
Flare Global Technologies, 3801 Avalon Park Blvd, Suite 200, Orlando, FL 32828 · 321-252-5854 · Info@flareglobaltechnologies.com